Returns & Exchanges
At Narwal India, we stand by the quality of our smart home robotics and offer a hassle-free 7-day return policy for products in original condition. We ensure a seamless resolution for any manufacturing defects or performance issues to keep your home cleaning effortless.
Initiate Request
Contact our customer support team via email or our dedicated helpline within 7 days of delivery to log your return or exchange request.
Quality Inspection
Our technicians will conduct a remote diagnostic or an on-site inspection to verify the device condition and ensure all accessories are present.
Secure Packaging
Pack the Narwal robot and its base station in the original box with all internal protective foam to prevent damage during the reverse transit.
Pickup and Refund
Once our logistics partner collects the unit and it passes our warehouse audit, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing