Frequently Asked Questions
Everything you need to know about your Narwal smart home experience.
What is the standard delivery timeline for orders within India?
We offer pan-India shipping. Orders are typically processed within 24-48 hours and delivered within 3 to 7 business days depending on your location.
What payment methods do you accept?
Narwal India accepts all major credit and debit cards, UPI, net banking, and popular digital wallets. We also offer No-Cost EMI options on selected bank cards.
Does my Narwal product come with a warranty?
Yes, all Narwal vacuum robots and accessories come with a 1-year limited domestic warranty covering manufacturing defects from the date of purchase.
What is your return and replacement policy?
We offer a 7-day replacement policy for products that arrive damaged or with manufacturing defects. Please ensure the item is in its original packaging with all accessories included.
How do I track my order status?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's portal to monitor your shipment in real-time.
Are genuine spare parts available for purchase?
Absolutely. To maintain peak performance, you can purchase genuine Narwal brushes, filters, and cleaning solutions directly from our official India website.